Privacy Policy

1. Who We Are

JSSR Insurance Agency is an independent insurance agency that helps customers obtain insurance quotes and coverage options from one or more insurance carriers. We may collect information to provide quotes, service policies, and respond to inquiries.

2. Information We Collect

We may collect the following categories of information:

• Identifiers: Name, email address, phone number, postal address, and ZIP code.
• Insurance & Quote Information (voluntarily provided): Details you submit for insurance quoting or servicing (for example: property or vehicle details, business operations, loss history, coverage needs, and related underwriting information).
• Internet/Device Information: IP address, browser type, device type, operating system, and approximate location based on IP.
• Usage Data: Pages viewed, links clicked, time spent on pages, and referring/exit pages.
• Communications: Messages, emails, call notes, and SMS/text message interactions.

Sensitive Personal Information: We do not intentionally collect sensitive personal information unless you voluntarily provide it for insurance quoting/servicing purposes (for example, information required by a carrier for underwriting). Please do not submit sensitive information unless requested.

3. How We Use Information

We may use your information for the following business purposes:

• To provide insurance quotes, proposals, and coverage options.
• To process requests, respond to questions, and provide customer service.
• To communicate with you by phone, email, or text message regarding quotes, services, and follow-ups.
• To operate, maintain, and improve our website, forms, and services.
• To help prevent fraud, protect our rights, and maintain security.
• To comply with legal, regulatory, and contractual obligations.

4. How We Share Information

We may share your information in the following circumstances:

• Insurance Carriers & Underwriting Partners: To obtain quotes, bind coverage (when requested), underwrite, issue, or service policies.
• Service Providers: With vendors that help us operate our business (for example, website hosting, forms, analytics, CRM systems, email and SMS platforms, appointment scheduling, and customer support tools). These providers are permitted to use information only to perform services for us.
• Legal/Regulatory: If required to comply with law, subpoena, court order, or regulatory request, including requests from the California Department of Insurance or other authorities.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

We also do not knowingly share personal information for cross-context behavioral advertising in a manner that would require an opt-out under CPRA, except as described in the “Cookies & Analytics” section below.

5. Cookies & Analytics

We may use cookies and similar technologies to improve website functionality, understand traffic, and measure marketing performance. Cookies may collect device and usage data.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Communications, Calls & Text Messages

If you provide your phone number, you may receive calls or text messages from JSSR Insurance Agency related to your request for quotes, insurance services, and follow-ups.

• Message & data rates may apply.
• Consent is not a condition of purchase.
• Opt out: You can reply STOP to text messages to opt out at any time. For help, reply HELP or contact us using the information below.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, meet legal and regulatory obligations (including insurance recordkeeping requirements), resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and purpose for which it was collected.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your California Privacy Rights (CPRA)

If you are a California resident, you may have the right to:

• Know/Access the categories and specific pieces of personal information we collected about you.
• Delete personal information we collected from you (subject to legal exceptions).
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information (if applicable).
• Limit the use/disclosure of sensitive personal information (if applicable).
• Non-discrimination for exercising your privacy rights.

How to Submit a Request

You may submit a request by contacting us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or calling (209) 701-6900.

Verification

To protect your information, we may need to verify your identity before completing your request. We will only use information provided in a request for verification and request processing.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require proof of authorization and verification of your identity.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us so we can delete it.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us